INSIGHT Business Staff Metrics

Measure what matters:problem-solving skills and mindset
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Recruit a core staff with the work ethic and job related judgment skills needed for customer satisfaction and project success.

The metrics reported on INSIGHT Business Staff have been calibrated to measure work ethic and job-related judgment skills.  Based on responses, we identify how decisions were made and measure the application of reasoning skills. Strengths and weaknesses are clearly reported for each following key aspects:

Business Staff Work Ethic

  • Desire to Think: sees the value of thinking things through before making decisions and when resolving customer and workplace problems
  • Job Commitment: is loyally oriented to the job, company goals and mission
  • Honesty: respects other people’s property, follows rules, keeps promises, and speaks truthfully.
  • Workplace Safety: values workplace safety rules and precautions for personal and co-worker safety, avoiding unnecessary risks
  • Professionalism: takes an appropriate approach to social interactions at work; maintains focus on work responsibilities
  • Desire to Work: eagerly engages and  focuses energy on accomplishing tasks; takes pride in work
  • Workplace Tolerance: respects diversity in the workplace, including showing due respect for different perspectives, opinions and suggestions
  • Workplace Flexibility: is resilient, able to welcome and adapt to changing workplace situations and the application of new or different skills
  • Desire to Learn: is eager to learn new processes, new systems and new procedures in light of changing work responsibilities
  • Dependability: has a strong work ethic, being motivated to complete assigned tasks well, taking pride in the accomplishment of work assignments

 Business Staff Problem Solving Skills

  • Situation Comprehension: the ability to understand business situations, to keep details in proportion, and to focus on the elements of the work that matter.  Staff members with strong analytical and interpretive skills contribute to team productivity and efficiency.
  • Evaluating Choices:  the ability to differentiate the quality of different possible choices and to explain the reasons behind that evaluation. Successful problem solvers offer sound opinions and provide good reasons for their thought process.
  • Anticipating Outcomes: the ability to anticipate logical consequences and outcomes of actions and decisions. Strong skills enable staff to contribute to team problem solving, to anticipate the needs of clients and customers and to offer suggestions which can help an organization deliver its products and services more effectively and efficiently
  • Numeric Literacy:the ability to perform well when vital information is presented in charts, graphs, text or tables. Numeric literacy is essential in today’s workplace, but particularly for those whose work involves sales, budgets, invoicing, payables, receivables, or responding to customer questions about any of these concerns.
  • OVERALL Workplace Problem Solving Skillsthe integration of thinking and reasoning skills needed to address workplace situations requiring practical problem solving.

Measure work ethic and problem solving skills needed to meet company goals


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