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FAQ

How can I improve customer service?

You can teach an employee what to do, but only they can apply themselves to do it well. Our tools assist employers train, promote and select staff with a desire to satisfy the customer.

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Uses

Eagle Assessment Solutions for Business Success

Are you maximizing your most valuable resource--your employees, managers and leaders?The business news is filled with examples of bad decisions, short-sighted problem solving and err...

Improving Diagnostic Reasoning and Care Delivery

To diminish errors in patient care, a rehabilitation services center is using the health science test HSRT to identify employees who would most benefit from employee development prog...

Poor Thinking Costs Business

Businesses succeed or fail based on having the right product at the right time, knowing and targeting the customers who need the product,  efficient cost effective supply —and t...

Document Process Improvement Grant Success

A research team uses the longstanding historical norms data available on the Critical Thinking test CCTST to compare their data set to satisfy the terms of their grant.

Quality Improvement Results in State Funding

 Many Southeastern schools use critical thinking testing CCTST for accreditation and receive state funding by maintaining a QEP that shows year over year improvement in their CC...

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Frequently Asked Questions

Can critical thinking improve our Technical Support?

Yes. Technical support depends not only on technical knowledge, but  also on problem solving skills and a positive customer service orientation.  Our measurement tools can...

How can I eliminate shrink?

Shrink is rarely totally eliminated but the best employees have fewer accidents and assist our clients to diligently monitor customer theft.

Can your products help me improve my programs over time?

Using our testing instruments an organization can gather base line data on the intial level of critical thinking displayed by individuals and groups on entry to the program. Then, by...

Can Insight Assessment help me assess how to improve my programs?

Yes, in several ways.  Use our testing tools to establish base line measures, to capture pretest post-test gains, and to benchmark against national norms.  Use the learning...

What is a QEP?

QEP is the term used by many companies, colleges and universities to refer to their program for improving employee or student learning. It means Quality Enhancement Plan. Insight Ass...

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